Shipping


Shipping

We ship across Canada, United States and the Europe from our warehouse in Ontario using a simple flat rate based on location, with free shipping available to most destinations in Canada and USA. Our primary courier is UPS. For areas outside of the UPS service area or where another carrier is better suited due to a PO box address, location or cost, we will choose the most appropriate courier for your destination. Our checkout page will indicate shipping cost once you enter your address and prior to submitting any payment.

Some heavy/bulky items or extended service areas may require additional shipping/handling charges. You will be contacted prior to shipping if any additional charges will be incurred. Other shipping methods including Air and freight collect are available by request. You may make a request in the order comments and we will contact you prior to shipping your order as needed.

Free Shipping!

On online orders of 150 CAD or more

If the items in your order' total 150 CAD or more, your order in Canada ships Free!

Free Ground Shipping Details

Free Ground shipping on orders over 150 CAD.

Offer valid in the contiguous Canada Only.

Does not include Saturday delivery.

Offer not retroactive on prior purchases.

Online orders only.

Some items such as cables, power supply boxes, do not ship free.

Please note it can take up to two full business days from the time you place your order online for it to be processed and ship from our warehouse. Please allow 5-14 business days from shipment for ground delivery. You will receive an email confirmation as soon as your order ships. Your order may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result. Due to additional processing time - international orders, institutional orders and orders placed using purchase orders may take a bit longer.

Loss / Damage

It is your responsibility to inform us of any shipping damage or missing items within 24 hours of receiving the package. Notification beyond 24 hours may result in the claim being denied.

International Shipments

Once we receive your order order we will contact you with shipping options and costs so you can select your preferred courier. You can expect costs to be from $30-$80 on average, possibly higher on larger or heavier shipments. Customers outside Canada will be responsible for any applicable customs, brokerage, duties and/or taxes levied by the courier or government. Refused shipments for any reason will result in a $25 surcharge PLUS the cost of two way freight being deducted from any amount refunded, upon receipt of the package. Any damage caused by round trip shipping due to a refused package will result in additional restocking fees.

How long will it take to receive my order once you ship?

Approximate transit times are indicated beside the courier selection on the checkout page once you have entered your address but generally speaking delivery is anywhere from 3-5 days in Ontario to 7-10 days to East/West coast and 10-14 days to USA. To Europe between 10-21 days.